HELP & SUPPORT

Account & Login

First Time Login
First time logging inWhy haven't I received my login credentials via email?How safe is the login system for Punch?
I am unable to log in, what should I do?

If unable to log into Punch, check your email ID, ensure strong mobile data or signal strength for receiving OTP, or reinstall the app if needed.

If you're having trouble logging in:

  • Ensure the email ID you are using is correct and linked to your account.
  • Make sure your hands are dry and clean for biometric scanning.
  • Reinstall the app to resolve any technical issues.
  • Check that your mobile data is active and has a strong signal.
  • Ensure your signal strength is strong if you are having trouble receiving an OTP.
I don’t have biometrics on my phone, how can I log in?
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