HELP & SUPPORT

Account & Login

Troubleshooting
I forgot the email ID linked with my Punch account, what should I do?I forgot my login PIN, what should I do?How can I reset my login PIN?
I am not receiving OTP to log in, what should I do?

If you're not receiving an OTP for Punch login, check your signal strength and wait up to 5 minutes as OTPs can be delayed.

  • OTPs are sent only to your registered phone number, so ensure you are in an area with strong mobile signal strength.
  • If there's a delay, please wait up to 5 minutes as OTPs can occasionally be delayed.
My biometric information is not working, what should I do?
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