HELP & SUPPORT

Trouble- Shooting

Account opening
My income proof got rejected, what should I do?Why do I need a Gmail ID for registration?
My bank account statement fetching process failed, what should I do?

If fetching your bank statement on Punch fails due to server issues, we'll retry for an hour. Alternatively, you can provide another form of income proof, such as a DP statement.

  • Fetching failures can occur due to server issues at the bank or depository.
  • In such cases, we will continue attempting to fetch the data for an hour.
  • If needed, you can choose to submit an alternative form of income proof, like a DP statement.
My bank account verification has failed, what should I do?My income proof is not getting submitted on Punch, what should I do?I can’t see the option to upload a bank statement manually, what should I do?Who can I contact for support from the Punch team?
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