If your Punch account activation takes over 2 days, it could be due to delays from the exchange or KRA. In such cases, we will escalate issues to get updates from the relevant agencies.
- After submitting your application, we forward your application to the KRA and Exchange for approval.
- You can track your application's status on the app.
- The average time for account activation is typically 1-2 days.
- If activation takes more than 2 days, it's usually due to delays from the exchange or KRA.
- In such cases, we escalate issues after 48 hours to get updates from the relevant agencies.
- We will contact you by phone if there are any major issues requiring your attention.